FAQ - Payments

Frequently Asked Questions About Payment and Comission

What is the payment process?

Booking payments are usually taken from the guest at the time of the booking, unless different arrangements have been approved by our team or a credit account is in place. SITU will always confirm when a payment from you has been received and will provide a payment receipt. 


What payment options are there?

Payment options include, Bank Transfer or Card Payment. For Bank Transfers, we accept Pound Sterling (GDP), the Euro (EUR) and United States Dollars (USD), whereas for card payments we only accept GDP. For any questions regarding payment options and currencies, contact a member of the SITU team.


Which taxes will be applied to my booking and do rates include VAT?

Certain local authorities and countries apply tax in different ways. This means relevant taxes and VAT inclusion is varied across our featured accommodation. Any relevant information regarding local taxes and VAT will be mentioned at the time of the quoting stage and will then be included in the overall payment amount if necessary. Any questions about taxes and VAT can also be addressed when contacting a member of the SITU team. 


Is a deposit required for bookings?

Depending on the building a reservation has been placed for, a deposit or card pre-authorisation may be required in case of any damages or incidental costs throughout a stay. For example, these requirements may be particularly relevant if pets are staying in the chosen accommodation. For SITU client account holders however, these requirements are waived if an indemnity agreement is in place. Information about deposits, card-preauthorisation and indemnity agreements can always be provided when contacting a member of our team.